Troubleshoot CAKE System Viewing Issues

This article will cover how to troubleshoot CAKE System Viewing Issues

CAKE is built with several web technologies that can become cached or stored on your computer/browser for fast referencing. However, when CAKE releases updates to the software each month, your browser may fail to update to the newest version because it is referencing the cached version stored on your browser. The following issues may occur:

1. Entity cards (ie: Offer / Affiliate / Campaign) fail to open when a link is clicked
2. Wizards (ie: Add Offer, Deliver Email, Mass Adjustment Tool) fail to open when launching a new wizard
3. Reports fail to load results, even for very short timescales/datasets

Caching can occur not just within the browser, but also at your office intranet or at a network level. Fixing the issue can often take more than simply 'clearing your cache'. Here are 6 possible methods to fix this issue:

1. Zoom Setting

   1. Make sure that the zoom on the browser is set to 100%. Non-standard page sizes seem to interfere with the browser rendering the cards, especially wizard cards.

2. Hard Refresh

   1. Simply hold down SHIFT and press the refresh button. Instructs the browser to request all components of the website again. Tends to fix reporting issues

3. Private Browsing Mode

   1. Use a private browser window to login. Private windows (aka InPrivate or Incognito) are designed to avoid people being tracked, so will load components up separate to their normal cache. However this separation is not 100%, so does not always solve the problem. Sometimes it works, sometimes not.

4. Clear Cache 

   1. Clear your cache (though not your cookies). Clearing cookies and plugin data can also help but may interrupt other saved data you have for other websites.

In Chrome, you can navigate :

• The three line Settings button at the top right of the browser

• Select More Tools

• Choose Clear Browsing Data - Please note that 'Cached images and files' and 'Hosted app data' are the only options we recommend; but these are not the default options.

In Firefox navigate to:

• Preferences

• Click Advanced 

• Click Network 

• Click Cached Web Content

• Select Clear now

You can also try:

• Preferences

• Click Privacy

• Click Clear your recent history

• Select Today

5.  New Browser 

• Use a completely different browser for the interim. Cache issues will disappear over time as the cache clears, so temporarily using another browser solves the problem. Below are some suggested browsers to install:

• Google Chrome - the world's most popular browser. Very powerful, but can be memory intensive. Built on the Blink rendering engine.

• Mozilla Firefox - The original open source web browser. Built by users for users, so does not expose your privacy unnecessarily. Built on the Gecko rendering engine.

• Opera - Internet pioneering browser, developed tabbed browsing and mouse gestures. Engine is built on Blink, so feels very familiar to Chrome users.

• Edge - Microsoft's latest browser built on an all new rendering engine, EdgeHTML. Removes all the legacy code that made Internet Explorer such a problem.

• Safari - Apple's take on web browsing with close integration with iOS devices. Built on WebKit, from which Chrome's Blink is derived.

• Konqueror - the browser of choice for Linux distributions. Created the WebKit rendering engine, which is the basis for the majority of the above browsers.

• Vivaldi - Spin off of Opera, also based on Blink. Aimed at power users.

 6. New Browser, Reset Internet Connection 

1. Use a new browser and connect to the internet via an alternative internet source. This ensures your local cache is clear and the network cache very likely to be too. We have known of numerous occasions of CAKE starting to work when connected via an alternative internet connection, such as a mobile phone connection, home internet or from a local coffee shop.

If you have any questions, please reach out to your dedicated CAKE Client Success Manager/Account Manager or contact the CAKE Support Team at support@getCAKE.com.